Refund and Return Policy for DigitalShopi
1. Refund Policy
At DigitalShopi, we are committed to ensuring your satisfaction with the digital products you purchase from us. However, due to the nature of digital products being intangible, our refund policy is designed to be fair to both our customers and the developers and vendors who create the products we offer.
1.1. Eligibility for Refund
We will consider refund requests in the following situations:
Product Defect: If you encounter technical issues or defects that prevent you from using the product as intended, and our support team is unable to resolve the issue.
Duplicate Purchase: In cases where you unintentionally purchase the same product multiple times, we will refund the duplicate purchases.
1.2. How to Request a Refund
To request a refund, please contact our customer support team within 7 days days of your purchase. Provide a detailed description of the issue, including any relevant screenshots or error messages.
1.3. Refund Process
Once your refund request is approved:
For credit card payments: We will initiate the refund to the original payment method used during the purchase. Please allow 5-10 business days for the refund to be processed.
For PayPal payments: We will refund the purchase amount to your PayPal account.
2. Return Policy
As most of our products are digital and intangible, we do not accept returns for items that have been successfully delivered and downloaded. However, if you have accidentally purchased the wrong product or need assistance, please contact our customer support team for guidance, and we will do our best to assist you.
3. Contact Us
If you have any questions or concerns about our refund and return policy, please contact our customer support team at firstname.lastname@example.org.